Why didn’t this same user pick up or remember that bit of knowledge or skill from a classroom training session? Well for starters:
- there may not have been a class/lab training session
- the training occurred too long ago to remember
- the system changed since the training
- the steps were likely in the 300+ paged training manual; but who has time or interest enough to search
- if training occurred perhaps the user didn’t know they’d ever need to use that function
Whatever can resolve this dilemma? Well another might ask what dilemma they user got the knowledge they needed no harm no foul; right? Well the truth be told the ‘expert’ is not always around or available to show everyone whatever function they’d like. Others don’t know who the expert is or might not want to ask or be able to ask.
A solution to this situation is to simply level the playing field and give the expert more leverage to show the masses what they know via video, now you see. LearningCurve partners with experts to create and deliver video of the users system. The expert can literally show everyone. Except that everyone only needs to watch when they are ready to learn. Because the video is made available on demand through an LMS users don’t waste time learning functions they will never need. Yet when they need that function they will be able to see it in action and then through interactive simulation learn to replicate the behavior in a positive and constructive way.

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